Togetherwork incident

[SEV-4] ACH Debit Delay for July 9 Transactions

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on July 11, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 12:53 PM UTC
Resolved
Jul 11, 2025, 12:53 PM UTC
Duration
—
Detected by Pingoru
Jul 11, 2025, 12:53 PM UTC

Update timeline

  1. resolved Jul 11, 2025, 12:53 PM UTC

    ProPay informed us that 7/9/2025 ACH Payment transactions were delayed in being submitted to NACHA. The effect of this delay is that some ACH payments made on 7/8 and 7/9 were not debited from payer's bank accounts yesterday (7/10), and will be debited today (7/11). Merchants were already funded for the proceeds of the ACH Payment transactions, but may receive inquiries from payers whose funds were not debited as expected.