Togetherwork incident

[SEV-4] ACH Debit Delay for July 9 Transactions

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on July 11, 2025 affecting Transaction Processing, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 04:38 PM UTC
Resolved
Jul 11, 2025, 04:39 PM UTC
Duration
1m
Detected by Pingoru
Jul 11, 2025, 04:38 PM UTC

Affected components

Transaction Processing

Update timeline

  1. identified Jul 11, 2025, 04:38 PM UTC

    ProPay informed us that 7/9/2025 ACH Payment transactions were delayed in being submitted to NACHA. The effect of this delay is that some ACH payments made on 7/8 and 7/9 were not debited from payer's bank accounts yesterday (7/10), and will be debited today (7/11). Merchants were already funded for the proceeds of the ACH Payment transactions, but may receive inquiries from payers whose funds were not debited as expected.

  2. resolved Jul 11, 2025, 04:39 PM UTC

    This incident has been resolved.