Toast experienced a critical incident on May 22, 2025 affecting Online Ordering, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Online Ordering
Update timeline
- investigating May 22, 2025, 11:25 AM UTC
We are currently aware of an issue with Online Ordering which may result in guests being unable to place orders. Our team is actively working to resolve this as quickly as possible. We will continue to provide updates as they become available.
- investigating May 22, 2025, 11:54 AM UTC
We are continuing to investigate this issue.
- monitoring May 22, 2025, 11:58 AM UTC
We are seeing recovery of Online Ordering and will continue to monitor.
- resolved May 22, 2025, 12:09 PM UTC
This incident has been resolved and Online Ordering is fully operational.