Toast experienced a major incident on October 20, 2025 affecting Order Processing / KDS and Card Processing and 1 more component, lasting 18h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:47 AM UTC
We are aware of a Third Party Partner outage affecting multiple Toast Systems and are investigating. Updates will be provided here as they are available.
- identified Oct 20, 2025, 01:34 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 02:03 PM UTC
We are aware of a Third Party partner outage affecting multiple Toast Systems and are investigating. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.
- identified Oct 20, 2025, 02:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 03:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 05:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 05:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 06:31 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 07:58 PM UTC
We are beginning to see positive signs of recovery from our Third Party partner, and some Toast systems are beginning to operate normally. We are continuing work to bring systems back online. As you prepare to get back online, we recommend taking these recovery steps to help support a smooth transition.
- identified Oct 20, 2025, 09:13 PM UTC
We are continuing to work on the fix as we bring services back online.
- identified Oct 20, 2025, 11:17 PM UTC
POS functionality is returning to normal. You can expect to see in-store processing return to normal and offline orders begin to sync. Online ordering, third-party online ordering, and Toast Web and Toast Now remain disabled. We will continue to update as services are restored.
- identified Oct 20, 2025, 11:37 PM UTC
Toast Web UI functionality is returning to normal. Toast Web reporting, Online ordering, third-party online ordering, and Toast Now remain disabled. We will continue to update as more services are restored.
- identified Oct 21, 2025, 12:31 AM UTC
Toast Web reporting functionality is returning to normal. We will continue to update as more services are restored.
- identified Oct 21, 2025, 01:11 AM UTC
xtraCHEF functionality has returned to normal. We will continue to update as more services are restored.
- identified Oct 21, 2025, 03:50 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 21, 2025, 04:36 AM UTC
This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Thank you for your patience. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.