Titan Mail incident

Email Service Disruption Due to AWS Operational Issue

Major Resolved View vendor source →

Titan Mail experienced a major incident on October 20, 2025 affecting Mail Send and Incoming Mail Delivery and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:05 AM UTC
Resolved
Oct 20, 2025, 09:00 AM UTC
Duration
1h 54m
Detected by Pingoru
Oct 20, 2025, 07:05 AM UTC

Affected components

Mail SendIncoming Mail DeliveryLoginOutgoing Mail DeliveryIncoming MailPOP/IMAPCalendarPartner APIs

Update timeline

  1. investigating Oct 20, 2025, 10:08 AM UTC

    Titan email services and apps are affected by a widespread AWS service disruption. AWS has acknowledged the issue and is working to mitigate the issue. We’re actively monitoring the disruption and working to restore services at the earliest.

  2. identified Oct 20, 2025, 10:12 AM UTC

    We have identified the underlying issue caused due to AWS service disruption. For more information, you may visit: https://health.aws.amazon.com/health/status

  3. resolved Oct 20, 2025, 10:14 AM UTC

    We are gradually restoring the services, and the majority are functioning normally. We are currently monitoring the systems to ensure full stability and performance.