Titan Mail incident

Some Flockmail users may experience issues in sending / receiving email

Resolved after 1 hour 57 minutes, affecting Incoming Mail Delivery and Outgoing Mail Delivery, on November 15, 2019.

monitoring Nov 15, 2019, 07:26 PM UTC

We have pushed a fix and the issue is resolved. Our team is currently keeping a close watch on our systems.

Started
Nov 15, 2019, 05:39 PM UTC
Resolved
Nov 15, 2019, 07:36 PM UTC
Duration
1h 57m
Detected by Pingoru
Nov 15, 2019, 05:39 PM UTC

Affected components

Incoming Mail DeliveryOutgoing Mail Delivery

Update timeline

  1. identified Nov 15, 2019, 05:39 PM UTC

    Our Servers are experiencing much higher latencies than usual on some operations. Some of our users may experience issues in sending / receiving emails. We are rapidly working on a fix. No email will be lost.

  2. monitoring Nov 15, 2019, 07:26 PM UTC

    We have pushed a fix and the issue is resolved. Our team is currently keeping a close watch on our systems.

  3. resolved Nov 15, 2019, 07:36 PM UTC

    We have successfully resolved the incident. All systems are operational now.

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