Titan Mail incident
Intermittent Accessibility Issues for Users Under Specific ISPs
Resolved after 1 day 18 hours, affecting Mail Send and Login and 1 more, on July 21, 2025.
A fix has been implemented and we are monitoring the issue.
Affected components
Update timeline
- investigating Jul 22, 2025, 05:58 AM UTC
We are currently observing accessibility issues affecting some users accessing Titan services via specific internet specific provider . Our systems remain fully operational under normal network conditions, and the issue appears to be related to internet service provider level blocks or DNS filtering. Please refer to the following Knowledge Base article for steps to bypass the issue as a temporary solution: https://support.titan.email/hc/en-us/articles/49097382677017-How-to-access-Titan-if-your-Internet-Service-Provider-is-blocking-it
- investigating Jul 22, 2025, 06:00 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 22, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the issue.
- resolved Jul 23, 2025, 05:13 AM UTC
This incident has been resolved.
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