Issue with Payments

Update timeline

1. investigating Mar 05, 2026, 09:48 AM UTC

   We are currently investigating an issue with Payment initiations across multiple markets.

2. resolved Mar 05, 2026, 10:19 AM UTC

   This issue has been resolved. We apologize for the inconvenience.

3. postmortem Mar 10, 2026, 11:34 AM UTC

   **Introduction** On 5 March, between 10:31 CET and 10:59 CET, Tink experienced a technical issue that impacted the Payment Initiation service across multiple markets. The issue was detected immediately, and mitigation actions were taken promptly to limit the impact. During the incident window, some end users experienced difficulties when initiating payments. **Root Cause Analysis** Following a thorough investigation, it was determined that a recently introduced change contained a defect that caused unexpected request failures within the Payment Initiation service. This resulted in a temporary disruption to payment initiation flows in the affected markets. **Remediation** As soon as the issue was identified, the affected deployment was immediately rolled back. This action mitigated the impact and restored normal service functionality. **Follow-up actions** To reduce the risk of similar incidents in the future, Tink is taking the following actions: 1. **Extend test coverage for payment initiation scenarios** Further strengthen the pre-deployment validation for payment flows by expanding our end-to-end test coverage for payment flows.