Tink providers Spain incident

CaixaBank | Direct Access | Major outage

Critical Resolved View vendor source →

Tink providers Spain experienced a critical incident on April 10, 2026 affecting CaixaBank, lasting 39d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 06:43 AM UTC
Resolved
May 20, 2026, 06:23 AM UTC
Duration
39d 23h
Detected by Pingoru
Apr 10, 2026, 06:43 AM UTC

Affected components

CaixaBank

Update timeline

  1. identified Apr 10, 2026, 06:43 AM UTC

    We have identified the issue and we will update when a significant change to the situation occurs. - Affected users: 100% - Affected flow: refresh-auto - Start Time: 8th of April, 04:00 CEST - Bank side error: We cannot perform refresh auto since bank is requiring SCA - Provider name: es-lacaixa-password

  2. resolved May 20, 2026, 06:23 AM UTC

    We have concluded our investigation. Please note that automatic background refreshes for Caixabank are currently unsupported. We do not have plans to introduce this functionality in the near term, so we recommend relying on user-initiated updates for this institution. Thank you for your patience and understanding.