Timely incident

We’ve identified an issue currently preventing some users from accessing Timely and are working towards a resolution.

Resolved after 1 day 17 hours, affecting Current status by service (app.timelyapp.com) and Current status by service (auth.memory.ai), on October 31, 2023.

investigating Oct 31, 2023, 03:37 PM UTC

Our team has identified an issue preventing a number of Timely users from accessing their user accounts. We’re working towards resolving this concern and hope to have normal service restored soon. We’ll continue to post further updates here as they become available.

Started
Oct 31, 2023, 03:37 PM UTC
Resolved
Nov 02, 2023, 09:35 AM UTC
Duration
1d 17h
Detected by Pingoru
Oct 31, 2023, 03:37 PM UTC

Affected components

Current status by service (app.timelyapp.com)Current status by service (auth.memory.ai)

Update timeline

  1. investigating Oct 31, 2023, 03:37 PM UTC

    Our team has identified an issue preventing a number of Timely users from accessing their user accounts. We’re working towards resolving this concern and hope to have normal service restored soon. We’ll continue to post further updates here as they become available.

  2. resolved Nov 02, 2023, 09:35 AM UTC

    AI suggestions have been enabled again on 1st of November around 7:30 AM (GMT).

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