Tilroy had 22 outages in the last 2 years totaling 66h 50m of downtime — averaging 0.9 incidents per month.
There were 22 Tilroy outages since June 19, 2025 totaling 66h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
All offline sales are not yet processed , this will take until closing hours of the stores. The could result in wrong moneycounts this evening when closing the till. If you skip the moneycount today, tomorrow these will be fine. If you execute money count today, this will also be wrong tomorrow. Contact support for more information.
We noticed slower Tilroy performance related to customers. This is under investigation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are receiving messages of slow performance or broken images. this is under investigation
The issue has been identified and a fix is being implemented.
This should be ok now
This incident has been resolved.
We receive messages about problems with selecting searched products. We have identified the issue and implementing a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
we get reports of sales being parked instead of finalised.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
Parked sales are being porcessed.
This incident has been resolved.
At the moment (2/1) it's not possible to select a customer in Tilroy. We implemented a fix to solve this issue.
We are aware that the processing of stock and etickets has a delay. This is under investigation.
We are continuing to investigate this issue.
We would like to inform you that the stock and e-tickets will be processed, it's is only a delay. We continue to investigate
This incident has been resolved.
when using Mollie or PayNL as payment provider we experiencing errors while paying. Estimated solution in 10 minutes.
This incident has been resolved.
We are notified that searching for recent data does not always return the expected results. We are investigating the issue.
The issue has been identified
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are notified of slow webshop performance on some sites. This is being investigated.
This is solved, we are monitorring BOT traffic.
The bot is blocked
Google Chrome is pushing an upgrade. After the update you will see a popup to block or allow access to LOCAL NETWERK. It's important to allow this to continue working with your local client. Select ALLOW if you get this popup. If you selected "BLOCK", you need to change this to "ALLOW" using the site settings in Chrome. We will mail detailed information to all customers. If you experience the problem and need help mailt to [email protected]
Customers are encountering an error message when processing goods receipts in store. However the transfer completes successfully, and the goods receipt is finalized without any problem. Our team is actively investigating and expects to deploy a fix later today. We apologize for any inconvenience and appreciate your patience.
This incident has been resolved.
We receive a higher number of error reports in finalizing a sale. This is under investigation.
The situation normalized.
This incident has been resolved.
Since yesterday we noticed delays in processing data to the reporting platform zoined. You could see incomplete sales data from yesterday. This is under investigation and we expect this will be solved today.
We expect all data will be processed by tomorrow (25/07) early morning.
All data is processed.
We receive messages about problems with product uploads. This is under investigation.
A fix has been implemented, we are processing the backlog.
This incident has been resolved.
At the moment Tilroy is not available. Use offline mode to continue. We are investigating and will send updates when more information is available.
We have identified the problem, it should be solved in 15 minutes.
This incident has been resolved.
Between **08:15 and 08:21** on 19/06/2025, the Tilroy platform experienced a short disruption that temporarily blocked many sales transactions. Although the rest of the system remained available stores and webshops were unable to complete sales during this window. This interruption was caused by a backend issue in our messaging infrastructure. In that five-minute period, a significant number of the components responsible for this messaging process \(called "nodes"\) began to fail simultaneously. Our automated infrastructure immediately started replacing the failed nodes, which restored the system within minutes. However, during the recovery process, sales operations were temporarily halted because the platform couldn’t complete the essential communication steps needed to start or finalize a sale. We know every minute matters in retail. Once our internal analysis is complete, we will share more details about the cause and the improvements being implemented in next releasenotes.