Tilroy Outage History

Tilroy is up right now

Tilroy had 32 outages in the last 2 years totaling 68h 39m of downtime — averaging 1.3 incidents per month.

There were 32 Tilroy outages since October 8, 2024 totaling 68h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://tilroy.statuspage.io

Notice May 18, 2026

Money counts - post incident info

Detected by Pingoru
May 18, 2026, 01:56 PM UTC
Resolved
May 18, 2026, 01:53 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 18, 2026, 01:56 PM UTC

    All offline sales are not yet processed , this will take until closing hours of the stores. The could result in wrong moneycounts this evening when closing the till. If you skip the moneycount today, tomorrow these will be fine. If you execute money count today, this will also be wrong tomorrow. Contact support for more information.

Read the full incident report →

Notice May 11, 2026

Slow Tilroy performance related to customers

Detected by Pingoru
May 11, 2026, 11:17 AM UTC
Resolved
May 11, 2026, 12:35 PM UTC
Duration
1h 18m
Affected: Point Of SaleE-commerceData management and reporting
Timeline · 3 updates
  1. investigating May 11, 2026, 11:17 AM UTC

    We noticed slower Tilroy performance related to customers. This is under investigation.

  2. monitoring May 11, 2026, 11:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Reports of slow performance

Detected by Pingoru
Apr 09, 2026, 09:27 AM UTC
Resolved
Apr 09, 2026, 09:51 AM UTC
Duration
23m
Affected: Point Of SaleData management and reporting
Timeline · 4 updates
  1. investigating Apr 09, 2026, 09:27 AM UTC

    We are receiving messages of slow performance or broken images. this is under investigation

  2. identified Apr 09, 2026, 09:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 09:42 AM UTC

    This should be ok now

  4. resolved Apr 09, 2026, 09:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Selecting products via search in Tilroy is not working

Detected by Pingoru
Mar 25, 2026, 08:22 AM UTC
Resolved
Mar 25, 2026, 08:46 AM UTC
Duration
23m
Affected: Point Of Sale
Timeline · 3 updates
  1. identified Mar 25, 2026, 08:22 AM UTC

    We receive messages about problems with selecting searched products. We have identified the issue and implementing a fix.

  2. monitoring Mar 25, 2026, 08:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 08:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 23, 2026

reports of parked sales instead of processed

Detected by Pingoru
Mar 23, 2026, 11:15 AM UTC
Resolved
Mar 23, 2026, 12:09 PM UTC
Duration
53m
Affected: Point Of Sale
Timeline · 5 updates
  1. investigating Mar 23, 2026, 11:15 AM UTC

    we get reports of sales being parked instead of finalised.

  2. investigating Mar 23, 2026, 11:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 23, 2026, 11:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 23, 2026, 11:25 AM UTC

    Parked sales are being porcessed.

  5. resolved Mar 23, 2026, 12:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2026

Selecting Customers interupted

Detected by Pingoru
Jan 16, 2026, 09:51 AM UTC
Resolved
Jan 02, 2026, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 16, 2026, 09:51 AM UTC

    At the moment (2/1) it's not possible to select a customer in Tilroy. We implemented a fix to solve this issue.

Read the full incident report →

Notice December 12, 2025

Reports of delay in processing of stock and etickets

Detected by Pingoru
Dec 12, 2025, 01:43 PM UTC
Resolved
Dec 13, 2025, 08:31 AM UTC
Duration
18h 47m
Affected: Point Of SaleE-commerceData management and reporting
Timeline · 4 updates
  1. investigating Dec 12, 2025, 01:43 PM UTC

    We are aware that the processing of stock and etickets has a delay. This is under investigation.

  2. investigating Dec 12, 2025, 02:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 12, 2025, 04:15 PM UTC

    We would like to inform you that the stock and e-tickets will be processed, it's is only a delay. We continue to investigate

  4. resolved Dec 13, 2025, 08:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2025

Payment errors when using Mollie or PayNL

Detected by Pingoru
Dec 04, 2025, 03:15 PM UTC
Resolved
Dec 04, 2025, 03:23 PM UTC
Duration
7m
Affected: Point Of Sale
Timeline · 2 updates
  1. identified Dec 04, 2025, 03:15 PM UTC

    when using Mollie or PayNL as payment provider we experiencing errors while paying. Estimated solution in 10 minutes.

  2. resolved Dec 04, 2025, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2025

Reports of searches not showing up recent data

Detected by Pingoru
Dec 03, 2025, 01:37 PM UTC
Resolved
Dec 03, 2025, 03:22 PM UTC
Duration
1h 44m
Affected: Point Of SaleData management and reporting
Timeline · 4 updates
  1. investigating Dec 03, 2025, 01:37 PM UTC

    We are notified that searching for recent data does not always return the expected results. We are investigating the issue.

  2. identified Dec 03, 2025, 02:34 PM UTC

    The issue has been identified

  3. monitoring Dec 03, 2025, 02:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 03, 2025, 03:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025

Reports of broken webshops

Detected by Pingoru
Dec 01, 2025, 02:37 PM UTC
Resolved
Dec 01, 2025, 02:44 PM UTC
Duration
7m
Affected: E-commerce
Timeline · 3 updates
  1. investigating Dec 01, 2025, 02:37 PM UTC

    We are notified of slow webshop performance on some sites. This is being investigated.

  2. monitoring Dec 01, 2025, 02:38 PM UTC

    This is solved, we are monitorring BOT traffic.

  3. resolved Dec 01, 2025, 02:44 PM UTC

    The bot is blocked

Read the full incident report →

Notice October 31, 2025

!! New Google Chrome Update Blocking Local client !!

Detected by Pingoru
Oct 31, 2025, 10:13 AM UTC
Resolved
Oct 31, 2025, 10:13 AM UTC
Duration
—
Affected: Point Of Sale
Timeline · 1 update
  1. resolved Oct 31, 2025, 10:13 AM UTC

    Google Chrome is pushing an upgrade. After the update you will see a popup to block or allow access to LOCAL NETWERK. It's important to allow this to continue working with your local client. Select ALLOW if you get this popup. If you selected "BLOCK", you need to change this to "ALLOW" using the site settings in Chrome. We will mail detailed information to all customers. If you experience the problem and need help mailt to [email protected]

Read the full incident report →

Notice October 20, 2025

An error message is displayed when processing goods receipts in store.

Detected by Pingoru
Oct 20, 2025, 12:59 PM UTC
Resolved
Oct 20, 2025, 02:44 PM UTC
Duration
1h 44m
Affected: Point Of SaleData management and reporting
Timeline · 2 updates
  1. identified Oct 20, 2025, 12:59 PM UTC

    Customers are encountering an error message when processing goods receipts in store. However the transfer completes successfully, and the goods receipt is finalized without any problem. Our team is actively investigating and expects to deploy a fix later today. We apologize for any inconvenience and appreciate your patience.

  2. resolved Oct 20, 2025, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 6, 2025

Reports of failing payments

Detected by Pingoru
Sep 06, 2025, 03:26 PM UTC
Resolved
Sep 06, 2025, 09:39 PM UTC
Duration
6h 12m
Affected: Point Of Sale
Timeline · 3 updates
  1. investigating Sep 06, 2025, 03:26 PM UTC

    We receive a higher number of error reports in finalizing a sale. This is under investigation.

  2. monitoring Sep 06, 2025, 03:28 PM UTC

    The situation normalized.

  3. resolved Sep 06, 2025, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2025

Zoined Integration delay

Detected by Pingoru
Jul 24, 2025, 05:52 AM UTC
Resolved
Jul 25, 2025, 06:09 AM UTC
Duration
1d
Affected: Data management and reporting
Timeline · 3 updates
  1. identified Jul 24, 2025, 05:52 AM UTC

    Since yesterday we noticed delays in processing data to the reporting platform zoined. You could see incomplete sales data from yesterday. This is under investigation and we expect this will be solved today.

  2. identified Jul 24, 2025, 05:15 PM UTC

    We expect all data will be processed by tomorrow (25/07) early morning.

  3. resolved Jul 25, 2025, 06:09 AM UTC

    All data is processed.

Read the full incident report →

Notice July 3, 2025

Product upload is not working

Detected by Pingoru
Jul 03, 2025, 12:52 PM UTC
Resolved
Jul 03, 2025, 02:38 PM UTC
Duration
1h 45m
Affected: Point Of SaleE-commerceData management and reporting
Timeline · 3 updates
  1. investigating Jul 03, 2025, 12:52 PM UTC

    We receive messages about problems with product uploads. This is under investigation.

  2. monitoring Jul 03, 2025, 12:58 PM UTC

    A fix has been implemented, we are processing the backlog.

  3. resolved Jul 03, 2025, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2025

Postmortem info added - Tilroy is not available.

Detected by Pingoru
Jun 19, 2025, 06:17 AM UTC
Resolved
Jun 19, 2025, 06:26 AM UTC
Duration
8m
Affected: Point Of SaleData management and reporting
Timeline · 4 updates
  1. identified Jun 19, 2025, 06:17 AM UTC

    At the moment Tilroy is not available. Use offline mode to continue. We are investigating and will send updates when more information is available.

  2. identified Jun 19, 2025, 06:20 AM UTC

    We have identified the problem, it should be solved in 15 minutes.

  3. resolved Jun 19, 2025, 06:26 AM UTC

    This incident has been resolved.

  4. postmortem Jun 19, 2025, 09:23 AM UTC

    Between **08:15 and 08:21** on 19/06/2025, the Tilroy platform experienced a short disruption that temporarily blocked many sales transactions. Although the rest of the system remained available stores and webshops were unable to complete sales during this window. This interruption was caused by a backend issue in our messaging infrastructure. In that five-minute period, a significant number of the components responsible for this messaging process \(called "nodes"\) began to fail simultaneously. Our automated infrastructure immediately started replacing the failed nodes, which restored the system within minutes. However, during the recovery process, sales operations were temporarily halted because the platform couldn’t complete the essential communication steps needed to start or finalize a sale. We know every minute matters in retail. Once our internal analysis is complete, we will share more details about the cause and the improvements being implemented in next releasenotes.

Read the full incident report →

Minor May 28, 2025

We register a higher number of errors.

Detected by Pingoru
May 28, 2025, 09:57 AM UTC
Resolved
May 28, 2025, 10:07 AM UTC
Duration
9m
Affected: Point Of SaleData management and reporting
Timeline · 4 updates
  1. investigating May 28, 2025, 09:57 AM UTC

    We receive more calls as usual about Tilroy not working or slow operation. This is under investigation.

  2. investigating May 28, 2025, 09:57 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 28, 2025, 10:07 AM UTC

    This incident has been resolved.

  4. postmortem May 28, 2025, 11:29 AM UTC

    This morning Tilroy experienced a short interuption. At 11:53 some customer received errors, this was solved at 11:56. This was caused by a database server problem. The system swicthed over to another server in the cluster causing a short interuption for some transactions. ‌ Kind regard

Read the full incident report →

Notice May 5, 2025

We register a higher number of errors when logging in.

Detected by Pingoru
May 05, 2025, 12:20 PM UTC
Resolved
May 05, 2025, 12:38 PM UTC
Duration
17m
Affected: Point Of SaleData management and reporting
Timeline · 3 updates
  1. investigating May 05, 2025, 12:20 PM UTC

    We receive more calls as usual about Tilroy not working or slow operation. This is under investigation.

  2. monitoring May 05, 2025, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2025, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →