Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on April 17, 2026 affecting Agent Dashboard and Web & Desktop application, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 04:07 PM UTC
Resolved
Apr 17, 2026, 09:41 PM UTC
Duration
5h 33m
Detected by Pingoru
Apr 17, 2026, 04:07 PM UTC

Affected components

Agent DashboardWeb & Desktop application

Update timeline

  1. investigating Apr 17, 2026, 04:07 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating Apr 17, 2026, 07:22 PM UTC

    A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

  3. resolved Apr 17, 2026, 09:41 PM UTC

    Everything is back up and running. Thank you for your patience