Tidio incident

Degraded performance for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on April 9, 2026 affecting Web & Desktop application and API, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 02:35 PM UTC
Resolved
Apr 09, 2026, 04:43 PM UTC
Duration
2h 8m
Detected by Pingoru
Apr 09, 2026, 02:35 PM UTC

Affected components

Web & Desktop applicationAPI

Update timeline

  1. investigating Apr 09, 2026, 02:35 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Apr 09, 2026, 03:22 PM UTC

    The service should be fully operational now, we'll continue monitoring it.

  3. resolved Apr 09, 2026, 04:43 PM UTC

    This incident has been resolved, services are fully operational.