Tidio Outage History

Tidio is up right now

Pingoru has recorded 47 incidents for Tidio: 8 in the last 12 months and 0 in the last 90 days.

Source: status.tidio.com

47incidents recorded
8last 12 months
0last 90 days
18 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Tidio in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202628 of 720 (1%)
May 202600 of 744 (0%)
June 20262115 of 720 (16%)
July 202616 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 519 (0%)

Incidents, newest first

Major July 1, 2026 Issues with ticketing (emails) 6h 5m Ticketing System

Started Jul 01, 2026, 07:02 AM UTC· resolved Jul 01, 2026, 01:07 PM UTC

  1. investigating Jul 01, 2026, 07:02 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 01, 2026, 09:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 01, 2026, 09:41 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 01, 2026, 01:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2026 Outage of Meta business products 3h 40m Web & Desktop application

Started Jun 12, 2026, 02:45 PM UTC· resolved Jun 12, 2026, 06:26 PM UTC

  1. identified Jun 12, 2026, 02:45 PM UTC

    Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

  2. resolved Jun 12, 2026, 06:26 PM UTC

    Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

Read the full incident report →

Notice June 4, 2026 Connectivity issues with Meta integrations 4d 15h Web & Desktop application

Started Jun 04, 2026, 03:09 PM UTC· resolved Jun 09, 2026, 06:17 AM UTC

  1. investigating Jun 04, 2026, 03:09 PM UTC

    We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

  2. identified Jun 04, 2026, 04:19 PM UTC

    We’ve identified the problem, and our developers are working on a solution.

  3. identified Jun 04, 2026, 04:20 PM UTC

    We’ve identified the problem, and our developers are working on a solution.

  4. identified Jun 04, 2026, 07:11 PM UTC

    We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

  5. identified Jun 04, 2026, 10:34 PM UTC

    We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

  6. identified Jun 05, 2026, 02:37 AM UTC

    We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

  7. identified Jun 05, 2026, 06:19 PM UTC

    We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

  8. identified Jun 05, 2026, 10:27 PM UTC

    We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

  9. identified Jun 06, 2026, 10:11 PM UTC

    We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

  10. resolved Jun 09, 2026, 06:17 AM UTC

    This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

Read the full incident report →

Minor April 17, 2026 Connectivity issues for some users 5h 33m Agent Dashboard, Web & Desktop application

Started Apr 17, 2026, 04:07 PM UTC· resolved Apr 17, 2026, 09:41 PM UTC

  1. investigating Apr 17, 2026, 04:07 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating Apr 17, 2026, 07:22 PM UTC

    A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

  3. resolved Apr 17, 2026, 09:41 PM UTC

    Everything is back up and running. Thank you for your patience

Read the full incident report →

Minor April 9, 2026 Degraded performance for some users 2h 8m Web & Desktop application, API

Started Apr 09, 2026, 02:35 PM UTC· resolved Apr 09, 2026, 04:43 PM UTC

  1. investigating Apr 09, 2026, 02:35 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Apr 09, 2026, 03:22 PM UTC

    The service should be fully operational now, we'll continue monitoring it.

  3. resolved Apr 09, 2026, 04:43 PM UTC

    This incident has been resolved, services are fully operational.

Read the full incident report →

Major May 14, 2025 Help Desk issues - difficulties in sending tickets 2h 41m API

Started May 14, 2025, 07:30 PM UTC· resolved May 14, 2025, 10:11 PM UTC

  1. investigating May 14, 2025, 07:30 PM UTC

    We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

  2. identified May 14, 2025, 07:32 PM UTC

    We've identified the issue with one of the 3rd party services. We're working on this as we speak.

  3. identified May 14, 2025, 08:16 PM UTC

    The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

  4. monitoring May 14, 2025, 10:09 PM UTC

    A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

  5. resolved May 14, 2025, 10:11 PM UTC

    The affected component is now operational. Thank you.

Read the full incident report →