Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on August 10, 2020 affecting Chat widget and Web & Desktop application and 1 more component, lasting 21h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2020, 10:36 PM UTC
Resolved
Aug 11, 2020, 08:25 PM UTC
Duration
21h 49m
Detected by Pingoru
Aug 10, 2020, 10:36 PM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Aug 10, 2020, 10:36 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. identified Aug 10, 2020, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 10, 2020, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Aug 10, 2020, 11:44 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Aug 11, 2020, 12:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 11, 2020, 08:25 PM UTC

    This incident has been resolved.