Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on August 19, 2020 affecting Chat widget and Web & Desktop application and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2020, 01:11 AM UTC
Resolved
Aug 20, 2020, 07:30 AM UTC
Duration
1d 6h
Detected by Pingoru
Aug 19, 2020, 01:11 AM UTC

Affected components

Chat widgetWeb & Desktop applicationWebSocket

Update timeline

  1. investigating Aug 19, 2020, 01:11 AM UTC

    We are currently investigating a connectivity issue that occurs for some users when accessing their chats. We’ll have more information soon.

  2. investigating Aug 19, 2020, 02:21 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 19, 2020, 04:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 19, 2020, 05:53 AM UTC

    We are currently investigating this issue.

  5. monitoring Aug 19, 2020, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 20, 2020, 07:30 AM UTC

    This incident has been resolved.