Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on September 29, 2020 affecting Chat widget and Web & Desktop application, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2020, 01:56 PM UTC
Resolved
Sep 29, 2020, 08:39 PM UTC
Duration
6h 43m
Detected by Pingoru
Sep 29, 2020, 01:56 PM UTC

Affected components

Chat widgetWeb & Desktop application

Update timeline

  1. investigating Sep 29, 2020, 01:56 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Sep 29, 2020, 08:39 PM UTC

    Everything is back up and running. Thank you for your patience