Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on October 14, 2020 affecting Chat widget and Web & Desktop application and 1 more component, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2020, 01:37 PM UTC
Resolved
Oct 14, 2020, 05:06 PM UTC
Duration
3h 29m
Detected by Pingoru
Oct 14, 2020, 01:37 PM UTC

Affected components

Chat widgetWeb & Desktop applicationAPI

Update timeline

  1. investigating Oct 14, 2020, 01:37 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Oct 14, 2020, 02:16 PM UTC

    The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

  3. resolved Oct 14, 2020, 05:06 PM UTC

    Everything is back up and running. Thank you for your patience