Tidio incident

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Major Resolved View vendor source →

Tidio experienced a major incident on October 24, 2020 affecting Chat widget and Web & Desktop application and 1 more component, lasting 8h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2020, 10:17 AM UTC
Resolved
Oct 24, 2020, 06:46 PM UTC
Duration
8h 29m
Detected by Pingoru
Oct 24, 2020, 10:17 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Oct 24, 2020, 10:17 AM UTC

    We are currently investigating this issue.

  2. identified Oct 24, 2020, 03:19 PM UTC

    We’re working hard to get things back up and running after a MySQL switch. We continue to work on restoring the service, the expected ETA is 3h. We’re sorry for the disruption this has caused.

  3. monitoring Oct 24, 2020, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 24, 2020, 06:46 PM UTC

    This incident has been resolved.