Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on November 18, 2020 affecting Web & Desktop application and API and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2020, 11:18 PM UTC
Resolved
Nov 19, 2020, 12:45 AM UTC
Duration
1h 26m
Detected by Pingoru
Nov 18, 2020, 11:18 PM UTC

Affected components

Web & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Nov 18, 2020, 11:18 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Nov 19, 2020, 12:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2020, 12:45 AM UTC

    This incident has been resolved.