Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on March 10, 2021 affecting Chat widget and Web & Desktop application and 1 more component, lasting 2d 14h. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2021, 01:01 AM UTC
Resolved
Mar 12, 2021, 03:06 PM UTC
Duration
2d 14h
Detected by Pingoru
Mar 10, 2021, 01:01 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Mar 10, 2021, 01:01 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Mar 12, 2021, 03:06 PM UTC

    Everything is back up and running. Thank you for your patience