Tidio incident

Facebook Messenger connection issue

Minor Resolved View vendor source →

Tidio experienced a minor incident on April 30, 2021 affecting Web & Desktop application, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2021, 01:22 PM UTC
Resolved
May 01, 2021, 01:39 PM UTC
Duration
1d
Detected by Pingoru
Apr 30, 2021, 01:22 PM UTC

Affected components

Web & Desktop application

Update timeline

  1. investigating Apr 30, 2021, 01:22 PM UTC

    We received reports that Facebook has a problem with their API, making it impossible to log in with a Facebook account, as well as connect Messenger in the chat application.

  2. investigating May 01, 2021, 01:37 PM UTC

    This issue has been resolved now! Wishing everyone a great weekend.

  3. resolved May 01, 2021, 01:39 PM UTC

    This incident has been resolved.