Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on July 9, 2021 affecting Web & Desktop application and API, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2021, 04:52 AM UTC
Resolved
Jul 09, 2021, 05:04 AM UTC
Duration
11m
Detected by Pingoru
Jul 09, 2021, 04:52 AM UTC

Affected components

Web & Desktop applicationAPI

Update timeline

  1. investigating Jul 09, 2021, 04:52 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating Jul 09, 2021, 04:53 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 09, 2021, 04:57 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 09, 2021, 05:04 AM UTC

    This incident has been resolved.