Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on July 9, 2021 affecting Web & Desktop application and API, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2021, 05:16 AM UTC
Resolved
Jul 09, 2021, 05:54 AM UTC
Duration
38m
Detected by Pingoru
Jul 09, 2021, 05:16 AM UTC

Affected components

Web & Desktop applicationAPI

Update timeline

  1. investigating Jul 09, 2021, 05:16 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. identified Jul 09, 2021, 05:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 09, 2021, 05:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2021, 05:54 AM UTC

    This incident has been resolved.