Tidio incident

Tidio API V2 is down. Shopify Tidio Chat is down

Major Resolved View vendor source →

Tidio experienced a major incident on October 6, 2021 affecting Chat widget and Web & Desktop application and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2021, 09:55 AM UTC
Resolved
Oct 06, 2021, 10:53 AM UTC
Duration
57m
Detected by Pingoru
Oct 06, 2021, 09:55 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Oct 06, 2021, 09:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 06, 2021, 10:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2021, 10:53 AM UTC

    Everything is back up and running. Thank you for your patience