Tidio incident

Connectivity issues for some users

Critical Resolved View vendor source →

Tidio experienced a critical incident on October 13, 2021 affecting Chat widget and Web & Desktop application and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2021, 07:25 AM UTC
Resolved
Oct 13, 2021, 11:37 AM UTC
Duration
4h 12m
Detected by Pingoru
Oct 13, 2021, 07:25 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Oct 13, 2021, 07:25 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. identified Oct 13, 2021, 08:29 AM UTC

    Due to a global outage of our server provider, all our services are down. We're currently working on bringing the service back on track.

  3. monitoring Oct 13, 2021, 09:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2021, 11:37 AM UTC

    This incident has been resolved.