Tidio incident

Connectivity issue

Minor Resolved View vendor source →

Tidio experienced a minor incident on January 3, 2022 affecting Chat widget and Web & Desktop application and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2022, 12:18 PM UTC
Resolved
Jan 03, 2022, 02:38 PM UTC
Duration
2h 19m
Detected by Pingoru
Jan 03, 2022, 12:18 PM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Jan 03, 2022, 12:18 PM UTC

    We're investigating a connectivity issue that may have an impact on sent messages. We'll have more info soon!

  2. resolved Jan 03, 2022, 02:38 PM UTC

    This incident has been resolved.