Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on February 15, 2022 affecting Chat widget and WebSocket, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2022, 07:03 PM UTC
Resolved
Feb 15, 2022, 07:44 PM UTC
Duration
41m
Detected by Pingoru
Feb 15, 2022, 07:03 PM UTC

Affected components

Chat widgetWebSocket

Update timeline

  1. investigating Feb 15, 2022, 07:03 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Feb 15, 2022, 07:44 PM UTC

    This incident has been resolved.