Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on February 16, 2022 affecting Chat widget and WebSocket, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2022, 02:59 PM UTC
Resolved
Feb 16, 2022, 05:32 PM UTC
Duration
2h 33m
Detected by Pingoru
Feb 16, 2022, 02:59 PM UTC

Affected components

Chat widgetWebSocket

Update timeline

  1. investigating Feb 16, 2022, 02:59 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Feb 16, 2022, 05:32 PM UTC

    This incident has been resolved.