Tidio incident

Connectivity issues for some users

Notice Resolved View vendor source →

Tidio experienced a notice incident on February 21, 2022 affecting API, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2022, 06:45 PM UTC
Resolved
Feb 21, 2022, 09:05 PM UTC
Duration
2h 19m
Detected by Pingoru
Feb 21, 2022, 06:45 PM UTC

Affected components

API

Update timeline

  1. investigating Feb 21, 2022, 06:45 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Feb 21, 2022, 07:20 PM UTC

    We're monitoring a fix that has been implemented in a 3rd party service responsible for the delivery of emails.

  3. resolved Feb 21, 2022, 09:05 PM UTC

    This incident has been resolved.