Tidio experienced a major incident on April 16, 2022 affecting Chat widget, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Chat widget
Update timeline
- investigating Apr 16, 2022, 07:20 AM UTC
We are currently investigating an issue that affected the "chatting page". The rest of our service is working smoothly.
- monitoring Apr 16, 2022, 08:32 AM UTC
The chatting page feature is working again. We’ll continue monitoring the situation.
- resolved Apr 16, 2022, 10:39 AM UTC
This incident has been resolved.