Tidio incident

Issues with the Chatting Page feature

Major Resolved View vendor source →

Tidio experienced a major incident on April 16, 2022 affecting Chat widget, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2022, 07:20 AM UTC
Resolved
Apr 16, 2022, 10:39 AM UTC
Duration
3h 18m
Detected by Pingoru
Apr 16, 2022, 07:20 AM UTC

Affected components

Chat widget

Update timeline

  1. investigating Apr 16, 2022, 07:20 AM UTC

    We are currently investigating an issue that affected the "chatting page". The rest of our service is working smoothly.

  2. monitoring Apr 16, 2022, 08:32 AM UTC

    The chatting page feature is working again. We’ll continue monitoring the situation.

  3. resolved Apr 16, 2022, 10:39 AM UTC

    This incident has been resolved.