Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on April 20, 2022 affecting Chat widget and Web & Desktop application and 1 more component, lasting 12h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2022, 09:50 AM UTC
Resolved
Apr 20, 2022, 10:11 PM UTC
Duration
12h 20m
Detected by Pingoru
Apr 20, 2022, 09:50 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Apr 20, 2022, 09:50 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Apr 20, 2022, 10:11 PM UTC

    This incident has been resolved.