Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on May 9, 2022 affecting Chat widget and Web & Desktop application and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2022, 09:58 AM UTC
Resolved
May 09, 2022, 10:41 AM UTC
Duration
42m
Detected by Pingoru
May 09, 2022, 09:58 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating May 09, 2022, 09:58 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved May 09, 2022, 10:41 AM UTC

    This incident has been resolved.