Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on June 21, 2022 affecting Chat widget and Web & Desktop application, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 06:53 AM UTC
Resolved
Jun 21, 2022, 08:25 AM UTC
Duration
1h 31m
Detected by Pingoru
Jun 21, 2022, 06:53 AM UTC

Affected components

Chat widgetWeb & Desktop application

Update timeline

  1. investigating Jun 21, 2022, 06:53 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. identified Jun 21, 2022, 06:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 21, 2022, 08:04 AM UTC

    A fix has been implemented on the 3rd party provider's side. We'll continue monitoring this.

  4. resolved Jun 21, 2022, 08:25 AM UTC

    Everything is back up and running. Thank you for your patience.