Tidio incident

Connectivity issues for some users

Critical Resolved View vendor source →

Tidio experienced a critical incident on August 3, 2022 affecting API, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2022, 04:18 PM UTC
Resolved
Aug 03, 2022, 04:44 PM UTC
Duration
25m
Detected by Pingoru
Aug 03, 2022, 04:18 PM UTC

Affected components

API

Update timeline

  1. investigating Aug 03, 2022, 04:18 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating Aug 03, 2022, 04:43 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 03, 2022, 04:44 PM UTC

    This incident has been resolved.