Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on August 17, 2022 affecting Web & Desktop application and WebSocket, lasting 7h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 11:01 AM UTC
Resolved
Aug 17, 2022, 06:38 PM UTC
Duration
7h 36m
Detected by Pingoru
Aug 17, 2022, 11:01 AM UTC

Affected components

Web & Desktop applicationWebSocket

Update timeline

  1. investigating Aug 17, 2022, 11:01 AM UTC

    We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

  2. monitoring Aug 17, 2022, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 17, 2022, 06:38 PM UTC

    This incident has been resolved.