Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on August 20, 2022 affecting Chat widget and Web & Desktop application, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2022, 01:44 PM UTC
Resolved
Aug 20, 2022, 02:17 PM UTC
Duration
32m
Detected by Pingoru
Aug 20, 2022, 01:44 PM UTC

Affected components

Chat widgetWeb & Desktop application

Update timeline

  1. identified Aug 20, 2022, 01:44 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Aug 20, 2022, 02:17 PM UTC

    This incident has been resolved.