Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on November 5, 2022 affecting Web & Desktop application, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2022, 09:27 PM UTC
Resolved
Nov 05, 2022, 10:23 PM UTC
Duration
55m
Detected by Pingoru
Nov 05, 2022, 09:27 PM UTC

Affected components

Web & Desktop application

Update timeline

  1. investigating Nov 05, 2022, 09:27 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Nov 05, 2022, 10:16 PM UTC

    The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

  3. resolved Nov 05, 2022, 10:23 PM UTC

    Everything is back up and running. Thank you for your patience.