Tidio incident

Issues with Emails sent via Tidio

Major Resolved View vendor source →

Tidio experienced a major incident on October 23, 2023 affecting Web & Desktop application, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2023, 11:34 AM UTC
Resolved
Oct 23, 2023, 12:56 PM UTC
Duration
1h 22m
Detected by Pingoru
Oct 23, 2023, 11:34 AM UTC

Affected components

Web & Desktop application

Update timeline

  1. investigating Oct 23, 2023, 11:34 AM UTC

    We're currently investigating problems with sending Emails via Tidio.

  2. investigating Oct 23, 2023, 12:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2023, 12:56 PM UTC

    This incident has been resolved.