Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on January 7, 2024 affecting Web & Desktop application, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2024, 08:46 PM UTC
Resolved
Jan 08, 2024, 12:34 AM UTC
Duration
3h 47m
Detected by Pingoru
Jan 07, 2024, 08:46 PM UTC

Affected components

Web & Desktop application

Update timeline

  1. identified Jan 07, 2024, 08:46 PM UTC

    We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

  2. monitoring Jan 07, 2024, 11:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 08, 2024, 12:34 AM UTC

    This incident has been resolved.