Tidio incident

Connectivity issues for some users

Minor Resolved View vendor source →

Tidio experienced a minor incident on July 21, 2020 affecting API, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2020, 11:09 PM UTC
Resolved
Jul 22, 2020, 01:22 AM UTC
Duration
2h 12m
Detected by Pingoru
Jul 21, 2020, 11:09 PM UTC

Affected components

API

Update timeline

  1. investigating Jul 21, 2020, 11:09 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Jul 22, 2020, 12:00 AM UTC

    The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

  3. resolved Jul 22, 2020, 01:22 AM UTC

    Everything is back up and running. Thank you for your patience