Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on August 14, 2020 affecting WebSocket, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2020, 08:13 PM UTC
Resolved
Aug 14, 2020, 10:12 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 14, 2020, 08:13 PM UTC

Affected components

WebSocket

Update timeline

  1. investigating Aug 14, 2020, 08:13 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Aug 14, 2020, 09:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2020, 10:12 PM UTC

    This incident has been resolved.