Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on November 16, 2020 affecting Web & Desktop application and API, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2020, 07:29 AM UTC
Resolved
Nov 16, 2020, 08:46 AM UTC
Duration
1h 16m
Detected by Pingoru
Nov 16, 2020, 07:29 AM UTC

Affected components

Web & Desktop applicationAPI

Update timeline

  1. investigating Nov 16, 2020, 07:29 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Nov 16, 2020, 07:44 AM UTC

    We've confirmed Tidio should be working as expected -> we'll continue monitoring this.

  3. resolved Nov 16, 2020, 08:46 AM UTC

    The incident has been resolved.