Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on May 12, 2021 affecting Chat widget and Web & Desktop application, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2021, 03:49 PM UTC
Resolved
May 12, 2021, 05:17 PM UTC
Duration
1h 27m
Detected by Pingoru
May 12, 2021, 03:49 PM UTC

Affected components

Chat widgetWeb & Desktop application

Update timeline

  1. identified May 12, 2021, 03:49 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating May 12, 2021, 03:49 PM UTC

    We are currently investigating this issue.

  3. investigating May 12, 2021, 04:33 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 12, 2021, 05:17 PM UTC

    This incident has been resolved.