Tidio incident

Tidio API is down. Shopify Tidio Chat is down.

Critical Resolved View vendor source →

Tidio experienced a critical incident on October 5, 2021 affecting Web & Desktop application and API, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2021, 07:26 AM UTC
Resolved
Oct 05, 2021, 07:38 AM UTC
Duration
11m
Detected by Pingoru
Oct 05, 2021, 07:26 AM UTC

Affected components

Web & Desktop applicationAPI

Update timeline

  1. investigating Oct 05, 2021, 07:26 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 05, 2021, 07:38 AM UTC

    This incident has been resolved.