Tidio incident

Connectivity issues

Minor Resolved View vendor source →

Tidio experienced a minor incident on November 16, 2021 affecting Chat widget and Web & Desktop application and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 01:23 PM UTC
Resolved
Nov 16, 2021, 02:39 PM UTC
Duration
1h 16m
Detected by Pingoru
Nov 16, 2021, 01:23 PM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Nov 16, 2021, 01:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 16, 2021, 01:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 16, 2021, 02:39 PM UTC

    This incident has been resolved.