Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on April 19, 2022 affecting Chat widget and Web & Desktop application and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2022, 02:34 PM UTC
Resolved
Apr 19, 2022, 06:25 PM UTC
Duration
3h 51m
Detected by Pingoru
Apr 19, 2022, 02:34 PM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Apr 19, 2022, 02:34 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. identified Apr 19, 2022, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 19, 2022, 06:25 PM UTC

    This incident has been resolved.