Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on August 26, 2024 affecting Chat widget and Web & Desktop application and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2024, 07:17 AM UTC
Resolved
Aug 26, 2024, 09:05 AM UTC
Duration
1h 48m
Detected by Pingoru
Aug 26, 2024, 07:17 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Aug 26, 2024, 07:17 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Aug 26, 2024, 09:05 AM UTC

    This incident has been resolved.