Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on August 26, 2024 affecting Chat widget and Web & Desktop application and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2024, 10:44 AM UTC
Resolved
Aug 26, 2024, 01:56 PM UTC
Duration
3h 11m
Detected by Pingoru
Aug 26, 2024, 10:44 AM UTC

Affected components

Chat widgetWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Aug 26, 2024, 10:44 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating Aug 26, 2024, 01:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 26, 2024, 01:56 PM UTC

    This incident has been resolved.