Tidio incident

Help Desk issues - difficulties in sending tickets

Major Resolved View vendor source →

Tidio experienced a major incident on May 14, 2025 affecting API, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 07:30 PM UTC
Resolved
May 14, 2025, 10:11 PM UTC
Duration
2h 41m
Detected by Pingoru
May 14, 2025, 07:30 PM UTC

Affected components

API

Update timeline

  1. investigating May 14, 2025, 07:30 PM UTC

    We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

  2. identified May 14, 2025, 07:32 PM UTC

    We've identified the issue with one of the 3rd party services. We're working on this as we speak.

  3. identified May 14, 2025, 08:16 PM UTC

    The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

  4. monitoring May 14, 2025, 10:09 PM UTC

    A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

  5. resolved May 14, 2025, 10:11 PM UTC

    The affected component is now operational. Thank you.